Update: Replacement parts

So I've been emailing bandai action kit Japan requesting for replacement parts for the past month and a half. Today, on this very morning, I finally received a reply!!! Yes!!! I mean I knew they were doing this, but I really thought that they stopped since they didn't reply for quite some time, but finally! I actually broke one of the ball joints for MG Deathscythe Hell EW's hand unit (right hand). On top of that, my MG Wing Gundam Zero (Pearl) has had a broken v-fin for the longest amount of time. I felt like it deserved a nice complete one for a change without the use of my weak polyurethane solution. Anyways, here's what they send to you. It shows the policy for replacement parts:

"Dear Customer,

Thank you for purchasing our products and the time to email us. We are very sorry for the late reply.

Please read our replacement policies below.

1. We accept free replacement for any defection or missing parts if it occurred in our production line or during the transportation. We need to see a picture of broken parts or a sprew that has missing parts in the unwrapped plastic bags when you ask for a replacement.

2. We also accept a replacement for broken parts or missing parts which occurred under customer's responsibility. This replacement will be done free of charge but it will be only one time deal.

I suppose your case is #2.

Your requested piece is XA-3, is this correct?

Thanks and best regards,

Hana"

Very excited. I can finally pose D-Hell with his scythe on both hands. This also means I can finally make a review of it, despite it being late. The reply didn't say anything about Wing Zero's v-fin but that's because I only realized until later that you could request for up to four broken parts. I asked them for that piece though as well in my reply back. Hopefully they'll get me both parts.

FYI, if you have a broken Gundam part, email a request for the part to "bandaiactionkit@bandai.co.jp".

You will need to present the following in your request:

1. name

2. address

3. phone number

4. parts needed

5. item number (found in the manual, the page with the parts request form, top digits I believe, but I would include both because I am not too sure)

6. Reason for part/s breaking e.g. "Did it come like that?" "Did you break it on accident?" etc...

7. Picture

8. Good manners. Be polite. Be respectful. Be patient. Be understanding. Also helps to include an english version and a Japanese version (nothing google translator can't fix)

The service is still running, but due to the high amounts of request, you won't receive a reply for quite some time. Good luck!

Until my MG Deathscythe Hell EW review, later!

Oh and, how about the MG 00 Raiser and MG Epyon? I really have to save up... damn you pre-college expenses!!!

                                                    HOLY GUNDASM!!! I WANT!!!